Responsible Gaming
Introduction
At Ace Medical Centre, we are committed to promoting responsible gaming practices. Online casino gaming, including Neosurf Casino, should be enjoyed as entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please play within your means and only gamble what you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to participate in online casino gaming. In Australia, the legal age for online gambling is 18 years old. If you are under the legal age, you are prohibited from accessing and using casino services. We take age verification seriously and reserve the right to verify your age at any time.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses: Trying to recover losses by gambling more frequently or with larger amounts
- Hiding gambling activity: Concealing the amount of time or money spent gambling from family or friends
- Loss of control: Being unable to stop gambling or stick to set limits
- Neglecting responsibilities: Prioritizing gambling over work, school, family, or personal obligations
- Borrowing money to gamble: Taking loans, using credit cards, or asking others for money to fund gambling
- Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
- Tolerance: Needing to gamble with increasing amounts of money to achieve the same excitement
- Failed attempts to quit: Repeatedly trying but failing to reduce or stop gambling
- Relationship strain: Experiencing conflicts with family or friends due to gambling behavior
If you recognize any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools
Most reputable online casinos offer tools to help you maintain control of your gambling. These may include:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose during a gaming session
- Time Limits: Set reminders or automatic session timeouts to prevent extended gambling sessions
- Reality Checks: Receive notifications during play to remind you of time elapsed and money spent
- Self-Exclusion: Voluntarily exclude yourself from your gaming account for a specified period (ranging from days to years)
- Account Closure: Permanently close your account if you wish to stop gambling entirely
We encourage you to utilize these tools if you feel your gambling may be getting out of control.
Support Organizations
If you are struggling with problem gambling, professional help is available and confidential. Please reach out to one of the following organizations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au
Free, confidential counselling and support services for problem gambling in Australia. Phone: 1800 858 858
United Kingdom
- GamCare: www.gamcare.org.uk
Free, confidential support for problem gambling. Phone: 0808 8020 133 - GamStop: www.gamstop.co.uk
National self-exclusion scheme for online gambling in Great Britain
Canada
- Responsible Gambling Council: www.responsiblegambling.org
Information and resources on responsible gambling practices
United States
- National Council on Problem Gambling: www.ncpgambling.org
Free, confidential helpline: 1-800-GAMBLER (1-800-426-2537)
Call to Action
If you believe you have a problem with gambling, please seek help immediately. Problem gambling is a treatable condition, and support is available. You are not alone. Reach out to one of the support organizations listed above, speak with a trusted friend or family member, or contact your healthcare provider. Taking action is a sign of strength, not weakness.
Last Updated: 2026. Ace Medical Centre is committed to your wellbeing and responsible gaming practices.